Help and contact

Enter the name or postcode of your setting in the search box on the home page. decodED covers nurseries, schools, colleges and universities in England and Wales.

Exploring is free for everyone, with no account. Every school's carbon, climate risk and nature picture is open to look around. To add your own figures and build your climate action plan, you sign up for decodED Pro.

Signing up creates your account and takes you straight to payment for decodED Pro; there are no free accounts. You can sign up for one school, for several schools, or for an academy trust and the schools in it. Colleagues then join by invitation, at no extra cost.

One price per school, by size, with as many people as you like at each school. Prices exclude VAT.

For a trust or several schools, the price is the sum of each school's. Colleges, universities and estates spread over several campuses are priced by quote: email us. Find your own school's price on the Pricing page.

By card, yearly or monthly, on Stripe's secure checkout page. NZA never sees your card details. If you would rather pay by invoice, email us.

Yes. Before a yearly subscription renews, we email you a reminder with the date and the amount, so there are no surprises.

Go to Your account, open Plan and billing and select Manage billing. You can cancel there at any time, with no fee. decodED Pro carries on until the end of the period you have paid for, and nothing you have entered is ever deleted.

Yes. If you change your mind within 14 days of signing up, or of a yearly renewal, email us and we will refund that payment in full. See clause 7 of our Terms of Service.

Go to Your account and select People. An Admin can invite colleagues by email and choose whether each person can edit or view only. Every subscription includes an unlimited number of people at your school.

Select Sign in at the top right of the page, then Forgot password?. We will email you a link to set a new password.

Until you add your own data, most figures are estimates based on public records and comparable settings. The source of each figure is shown by selecting the ⓘ beside it. Adding your own meter readings and bills makes the figures considerably more accurate.

Everything decodED shows before you add your own comes from public records, including the Department for Education, Display Energy Certificates, Ordnance Survey, the Environment Agency, the Met Office and Natural England. Each layer names its source.

Information you add is visible to members of your school or organisation on decodED, and to NZA's support team, whose changes are labelled "NZA support". Another organisation with its own copy of your school never sees yours. NZA also uses the carbon, climate and nature figures, without names or email addresses, to compare schools and improve decodED; an Admin can switch this off under Share with NZA in Your account. Public estimates for every school are visible to all visitors. See our Privacy notice for details.

No. Pupils never sign in. Teachers can show decodED in lessons, and Learn is designed for teaching. Please do not enter pupils' names or personal details.

Yes. Please email us from the address registered to your account and we will delete it. Our Privacy notice explains what happens to information shared with your school.